At Grenade® we pride ourselves on our service times from order to delivery.
Delivery on all UK orders over £30 is free, any orders below £30 will be charged £4.99.
We offer next working day delivery for all orders received by 11pm Monday to Friday. Orders placed after 11pm will have a 2 day delivery time. For orders placed over the weekend your items will be delivered on the following Monday.
*** Please be aware that with certain promotions, events or when we launch new products there maybe a delay on delivery due to increased demand ***
WHERE IS MY ORDER?
If you are a UK customer and have not received your order within the estimated time frame above, please follow the below link to our courier’s website. You will need your parcel number which can be found in your delivery e-mail and on the ‘My Orders’ section of our website (the number will begin with 1550).
DO YOU SHIP TO BFPO ADDRESSES?
BFPO sites cannot accept ‘Grenade shaped’ products. This would include Thermo Detonator, Thermo Detonator Stim Free, Black Ops, Killa Ketones & AT4 (Please note Grenade shakers are included in this).
We ship to all BFPO addresses and the delivery charge is free for orders over £25. The weight limit is 11kg to most BFPO addresses; however OP Henrick has a weight limit of 2kg. Please make sure the products you order do not exceed that limit as this may result in you paying a delivery fee. We cannot be held responsible for items that are damaged in transit to BFPO addresses. We cannot be held responsible for parcels that are shipped to BFPO addresses that are not delivered / go missing in transit.
CAN MY SHIPPING ADDRESS BY DIFFERENT TO MY BILLING ADDRESS?
Yes, we can send your order to an alternate address. We will also need the cardholders billing address for security checks, but the order will be shipped to the address that you enter in the delivery details section of the checkout form.
Please be aware that we cannot guarantee that once your order is placed the shipping address can be changed.
HOW WILL YOU LET ME KNOW MY DELIVERY HAS BEEN SENT?
You will receive an order confirmation once your order has been placed. Following this, you will receive shipping details and DPD delivery information within 48 hours of your order. Occasionally, our delivery to you may be affected by an event outside of our control. If you are not going to be in, or would like to amend your delivery, please find alternative options through DPD’s tracking system.
HOW CAN I CANCEL MY ORDER?
If you would like to cancel your order, please e-mail us if you order has been processed you will not be able to cancel.