OPENING HOURS (UK TIME)
Weekdays - 08:00 to 17:30
HOW CAN I CONTACT YOU?
We hope that you can find what you need from one of the articles within our FAQ’s or on www.grenade.com ,however if you need to chat any questions through all you need to do is use one of the contact options below.
*Please get in touch through ONLY ONE method of contact as using multiple channels for the same query may delay response times for you and other customers.
Why cant I find your phone number?
Whilst we have dedicated Customer Support Executives who are here to help all our customers we do not have a call centre, all enquiries are dealt with online, however if you really want to chat just let us know.
WHAT INFORMATION DO I NEED TO PROVIDE YOU?
For us to respond to you as quickly as possible please provide us with as much information as you can, e.g. order number, email address, pictures or anything else we may find useful.
Our team are working hard to make sure you receive a world class customer experience that matches our brand, we aim to respond to all contact within 24 hours.